An emergency, by definition, is unforeseen. Therefore, when an emergency strikes, homeowners can often panic due to lack of preparation. They may hastily dial the first contact they find, which can potentially exacerbate an already bad situation. Here are some steps Powder Springs homeowners should follow when seeking emergency plumbers.
Switch Off the Water
Many plumbing issues are exacerbated by the continual flow of water. Whether it’s a burst pipe flooding the basement or a washing machine hose rupturing mid-fill, stopping the water flow can minimize damage. Most homes have shut-off valves at each sink for easier hardware changes. However, many homeowners are unaware of the main shut-off valve that halts the water supply to the house. Every homeowner should know its location and turn it off first in the event of a plumbing disaster.
24/7 Service
Once the water is turned off, homeowners can take a moment to assess different plumbing companies. The first thing to check is whether the company offers emergency services. Issues like an overflowing drain require immediate attention, or perhaps the hot water isn’t working on a Saturday evening. There are numerous scenarios that necessitate an immediate response, and calling random plumbers is not a time-efficient solution.
Where to Search
The internet is a treasure trove of information, including sites dedicated to reviewing various companies. These reviews often come from actual customers, providing honest feedback about a company. Many plumbing companies have their own websites detailing the services they offer. The site should also specify the certifications and training their technicians have, and whether they are licensed and insured.
Assessing the Initial Response
A lot can be discerned from the way a company responds to a phone call. If an answering machine picks up, it might take hours for a response. Or, a live person might answer but seem irritated by the interruption. A certain level of sleepiness is expected in the middle of the night, but if the call is not important to them, chances are the emergency won’t be either. A reputable plumbing company won’t quote a project cost without assessing it. They might discuss their hourly rate for emergency repairs, but a fixed amount can’t be offered without understanding the scope of the problem.
